Home Care Packages

The Australian Government funds home care packages through the Home Care Package Program (HCP) to provide support for people with moderate to complex needs who would like to remain in their own home. The services are flexible and enable choice and control to support you and your unique needs. You may be eligible for one of four “package” levels, ranging from basic to high-level care needs.

LEVEL 1

Just a little extra help. This may include household or domestic assistance, social support, meals or shopping.

LEVEL 2

Caters for moderate care needs and may include domestic assistance, personal care, social support, meals, shopping or rehabilitation and equipment hire.

LEVEL 3

Available for higher level needs, which may include personal care, household assistance, meals and medications, nursing or allied health input, support with memory or behaviour changes, or assistance with medical aids and appliances.

LEVEL 4

Address complex health care needs including Nursing Care and access to medical aids and equipment in addition to all other support services.

*If your needs change, we will work with you to ensure you receive the right level of support.

More Info Locations What our clients say Documents

How can I access Home Care Packages?

We are here to help. To access Government funded aged care services such as Home Care or Residential Aged Care you must first be assessed by ACAT. You can arrange an assessment by calling My Aged Care on 1800 200 422.

My Aged Care will assess your eligibility for a home care package and assign funds for the appropriate level of support needed. For support and guidance, feel welcome to call one of our Supported Living Coordinators.

Already have a home care package approval letter?

Give us a call. If you’ve already received your approval letter, you can now choose your preferred home care provider. Note, you have 56 days from the date your package has been assigned to find a provider and enter into a Home Care Agreement. If you need an extension and more time to select your provider, please contact My Aged Care 1800 200 422.

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Already have a home care package and want to change your provider?

Call Adventist Retirement Plus Supported Living Services – We will arrange a time to visit you to better understand your individual needs and preferences for the care required.
Call My Aged Care 1800 200 422 to let them know that you would like to change your home care provider and ask them for a referral code.
Speak to your current provider – Speak to your current provider and agree on a date when your services with them will end.
Confirm and change – Call our Supported Living Coordinator and confirm the date when your services will end with your current provider. Your services with us will commence from that date forward.

Welcome I’m Netta Woodbridge

Manager
Supported Living – Home Care Services
Please feel free to contact
me with your enquiry.

P (07) 3051 0628

Enquire Now

Welcome I’m Portia Dindingwe

profile_supported_living_capricorn_DINDINGWE_Portia

Clinical Coordinator
Supported Living – Home Care Services – Caloundra, Capricorn, Melody Park, Victoria Point
Please feel free to contact
me with your enquiry.

P (07) 3051 0628

Enquire Now

Welcome I’m Jenny Gilbert

profile_supported_living_victoria_point_jenny_gilbert

Coordinator
Supported Living – Home Care Services – Caloundra, Victoria Point, Melody Park
Please feel free to contact
me with your enquiry.

P (07) 3051 0628

Enquire Now

Welcome I’m Soné van Ommen

profile_supported_living_capricorn_cornelia_van_ommen

Coordinator
Supported Living – Home Care Services – Capricorn
Please feel free to contact
me with your enquiry.

P (07) 3051 0628

Enquire Now

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Nothing is too much trouble

“I highly recommend using the CARV Supported Living. Nothing is too much trouble for Jo and the Carers who help Mum with her day-to-day living. She has support with such things as washing, cleaning, showering, shopping and medication supervision, which leaves me to enjoy our time together. If Mum is unwell they are close enough to just pop in to check on her each day and I am able to take holidays with peace of mind that she is being well looked after. As a result Mum is happily living in her own home in the CARV village surrounded by her friends. Thank you to everyone in the Supported Living Unit. You all do an amazing job!”

Carole Elliot (Capricorn).

Love, kindness and better quality of life

“They all have been so dedicated, caring, patient and discreet with all mum’s needs and by keeping her safe, comfortable and watching over her medical conditions has allowed me to step back and have more time for my own life. It has also enabled mum and I to have more good quality time together without feeling the pressure that it takes when looking after her full time. Naomi keeps in constant touch with both mum and myself as to what is going on and gives us guidance to make her later years more comfortable. Thank you so much for all you do with such love and kindness. Keep On Smiling,”

Sheenah Hughes (Caloundra).

Phoning a friendly office

When I phone the office, I always get the correct answers. Staff and carers are always friendly.
-Kelvin Friend (SLP Client)

Delighted with service

We are more than delighted with the service we receive from Supported Living
-Gordon & Marie Johnston (SLP Clients)

Nothing is to much

Nothing is to much for the Coordinator. She always goes out of her way and we would have been lost without her. The carers treat my Dad as their own family and that means a lot to him and us.
-Family member

Carers give 110%

Carers give us 110%
-Janet & Darchy Catt (SLP Clients)

Friendly, helpful, professional care

Eighteen years ago we realised that my husband would need care due to a problem with weakness in his legs and other health problems.

We moved to Capricorn Adventist Retirement Village (CARV) where we have been happy and contented ever since.

We knew no one here. We found the Retirement Village in the Yellow pages.

We required a place where my husband could continue woodwork which he enjoyed.

All Managers have been friendly and encouraging in our time at CARV.

Last year we were speaking to our neighbours and other friends in the Village who had a Care Plan with Supported Living.

We rang the Manager, Sone to make an appointment for information and help in the ongoing care that is now necessary.

Sone was very friendly, helpful , caring and business like, when Tony’s Care Plan was approved last December Sone visited us to discuss necessary help so that we can stay in our own home and remain independent.

We have found that we can ask any question re Tony’s care, and an answer is available straight away. We can phone or email our inquiries to Sone and her staff and receive a helpful, prompt reply. All staff are friendly, happy, caring people.

We are extremely grateful for this and appreciate and feel comfortable with the care received.

One of our friends kept telling us that Supported Living “have not put a foot wrong.”

We have found that to be true.

Sincerely, Tony and Marie Weekers (SLP Client and wife)

Extremely happy with the services

“I’m extremely happy with the services provided by my carers.” June Medland

Caring and supportive staff

Thanks once again for all your wonderful caring and supportive staff you have all been so amazing. Please pass on my heart felt gratitude to everyone. I don’t think mum is able to communicate this effectively, so on behalf of her, myself and my family …THANKS! Sharon Meredith -daughter of Daphne Spragg